Returns & Refunds Policy
Last updated: 20 September 2026
This Returns & Refunds Policy applies to physical products purchased directly through the Home Daddy VR online store at HomeDaddyVR.com.
Please contact Home Daddy VR at HomeDaddyVR@gmail.com before returning any product.
Include your order number and a description of the issue. Do not send a product back until we have provided the correct return instructions and return address.
1. Change of Mind in Our Returns and Refunds Policy
Home Daddy VR does not accept returns, exchanges or refunds simply because you have:
Changed your mind.
No longer want the product.
Found an alternative product.
Ordered the wrong product.
Ordered a product that is incompatible with your device where the compatibility information was correctly stated before purchase.
Please check product descriptions and compatibility information carefully before completing your order.
This does not affect any rights you have under applicable consumer protection law.
2. Damaged, Faulty or Incorrect Products
If a product arrives damaged, faulty, materially different from its description, or you receive the wrong product, please contact Home Daddy VR as soon as reasonably possible.
We may ask for reasonable information, such as photographs and a description of the problem, to help us investigate the issue.
Where a product does not meet applicable consumer protection requirements, we will provide an appropriate remedy in accordance with applicable law.
Depending on the circumstances, this may include a replacement, refund or another legally required remedy.
There is no voluntary 14 day limit in this policy that removes or restricts mandatory rights relating to faulty, damaged, incorrectly supplied or legally nonconforming products.
3. Compatibility and Ordering Errors
Customers are responsible for checking the product description and compatibility information displayed before ordering.
A return, exchange or refund will not normally be accepted where the correct product was supplied as described but the customer selected the wrong product or ordered it for an incompatible device.
This does not apply where compatibility or product information supplied by Home Daddy VR was incorrect or misleading, or where applicable consumer law provides otherwise.
4. Lost or Undelivered Orders
If your order has not arrived within the expected delivery period, please contact Home Daddy VR so that we can investigate the shipment.
Where an order is confirmed as lost, cannot be delivered, or applicable consumer law requires a remedy because of a delivery failure or delay, we will provide the appropriate solution.
Depending on the circumstances, this may include a replacement or refund.
5. Refunds
Where a refund is approved or legally required, it will normally be returned to the original payment method used for the order.
Once Home Daddy VR has issued the refund, additional processing time may be required by your bank, card issuer or payment provider before the funds appear in your account.
6. Return Shipping
Customers must contact Home Daddy VR before returning any product.
Where we confirm that a return is required because a product is damaged, faulty, incorrectly supplied or otherwise covered by mandatory consumer rights, return shipping costs will be handled by Home Daddy VR where required by applicable law.
Change of mind returns are not accepted.
7. Return Addresses
Return locations vary depending on the product, supplier and fulfilment partner.
Home Daddy VR will provide the correct return instructions and return address after reviewing your request.
Do not send a product to an address printed on the shipping package or to another Home Daddy VR address unless we specifically instruct you to do so.
Sending a product to an unauthorised return address may prevent the return from being processed correctly.
8. Order Cancellations
If you need to cancel an order, contact Home Daddy VR as soon as possible.
We will attempt to cancel the order before processing or fulfilment begins.
Once an order has entered processing, fulfilment or has been dispatched, cancellation cannot be guaranteed.
Any cancellation rights provided by applicable consumer law remain unaffected.
9. Consumer Rights
Nothing in this policy excludes, restricts or replaces any consumer guarantee, cancellation right, refund right or other protection that cannot legally be excluded under applicable law.
Customers purchasing from different countries may have mandatory rights under the laws that apply to their purchase.
Where applicable consumer law provides greater rights than this policy, those legal rights will apply.
10. Contact
For questions about a return, refund or problem with an order, contact:
Home Daddy VR
Email: HomeDaddyVR@gmail.com
Website: HomeDaddyVR.com